Call Tracing Instructions

Call Tracing enables you to initiate an automatic trace of the last call you received. Your Telephone Company Annoyance Call Center will automatically receive a message containing the phone number where the abusive call originated, if it is from within the TouchStar^® service area, plus the time and date of when the abusive call was placed. It is necessary, however, for you to request that the local law enforcement agency call the BellSouth Annoyance Call Center if you desire the calls to be investigated. Request that they call before the end of the next business day.

How To Use

1. Hang up after receiving the abusive call.
2. Listen for dial tone.
3. Press *57 (1157 for rotary or dial pulse telephones), then listen for announcement.

Tips And Techniques

	It is essential that the Call Tracing action, pressing *57 (or 1157) be done immediately after you hang up the phone following the abusive call. If you delay taking action and receive a subsequent incoming call, Call Tracing will not trace the correct number.
	In the event that Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting number and not the current calling number.
	The telephone company Annoyance Call Center must have two confirmed traces of the same number in order to take further action. Therefore, it is important to activate Call Tracing each time an abusive call is received.
	After having a call traced by pressing *57, it is necessary for the local law enforcement agency to contact the BellSouth Annoyance Call Center in your state. Provide the law enforcement agency the number for your state if they do not have it all ready.